Sensors, switches, cameras, locks, etc. Working internet and Wi-Fi is required. Used to cover batteries and product label.Knob This can happen if the Bluetooth isnt connecting correctly. Follow the instructions in sequential order! Some people have reported issues with getting the fingerprint to work with their Ultraloq device. Is there dust or dirt on the scanner? The simple installation takes minutes and only four screws. Ultraloq provides you with the ultimate keyless experience for maximum flexibility and convenience. This Ultraloq U-Bolt Pro WiFi has a built-in WiFi chip and allows you to connect your smartphone directly to your door lock system through WiFi. I do not use the auto unlock feature but suspect that would be a good solution for people that have frequent wet fingers. It performs fast and accurate 90% of the time which is better than Ultraloq UL3 BT. Several options to unlock, but not all work great. Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. It also allows for greater customization by allowing homeowners to choose from various colors for the base unit and cover plates. Or you can also view the webiste directly. Reset the lock to factory default mode, then check if the fingerprint verification is functional. This sensor should be in place and adjusted correctly. If youre having trouble with your fingerprint reader, here are some things to consider: If your Ultraloq U-Bolt Pro lock is jammed or the U-tec App shows the Deadbolt is jammed error, there are a few things you can try before contacting our support team: If you are having issues connecting your device to the App, ensure that you have downloaded and installed the latest version of the U-tec app. The first thing to check is your door sensor. The old lock worked well, but the weak link was always the bridge - it would randomly go off-line, and then all my home automation stopped working. In factory default mode, any fingerprints can unlock the lock. Please reset the lock to Factory Default Mode to delete Admin and all Users. 99% excellent review from over 1,000,000 happy users -give you more convenient living experience and a true "smart home". If you have trouble enrolling one finger, try another. Super frustrating. ; Smartphone App Control From Anywhere: Lock or unlock, share Ekey, check door status and log record.Connectivity Protocol:bluetooth,wi-fi.Note: Measure your door's backset, cross bore and thickness to ensure you find the right fit.Note: Measure your door's backset, cross bore and thickness to ensure you find the right fit. Ultraloq Tech support said it's an electronic issue and warranty is expired. You can also get an IFTTT trigger when the door is locked/unlocked - but this does not work well. Pull the front panel from the bottom first then rotate from the top to open it. 1 put of 10 times is it successful. Rotate the knob to a vertical position to unlock. He will make it effortless to get ahead of all these issues. Much faster response to app/IFTTT than old version. Ultraloq U-Bolt Pro is a Z-Wave Plus-certified device and includes a tamper switch, which is excellent for homes with multiple occupants who want different levels of access throughout the home. The fingerprint reader works well normally but struggles when your fingers are wet. My fingerprint reader stopped working as well. Your input is very much appreciated. Please try again. Bluetooth, WiFi (2.4GHz, WiFi 802.11 b/g . It can be because youre putting in the incorrect model number. Used to connect power bank to activate the lock when battery runs out.Tri-color LED Indicator The new lock is much faster, and so far (two weeks) has not gone offline yet. There are a few issues that you may encounter with the Ultraloq U-bolt Pro lock. App is almost useless. Check if there is an error code on the LCD screen of your device by pressing and holding down button 3 for 5 seconds. We strongly recommend scanning for nearby networks if there is no internet connection available. For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. Step 4. Lever; Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) LEVER + DEADBOLT. Adjust the lock orientation on the lock.Solution 2. I hope this troubleshooting guide has helped solve any issues you may be experiencing with your Ultraloq intelligent Pro u-bolt lock. I did find out a while back that the IFTTT triggers support filter code (an advanced IFTTT feature). It wont take you more than a few minutes to narrow down the problem. Knows who has the access to your lock and how. Wondering if you found a solution. your smartphone. August Wi-Fi Smart Lock (4th Generation) (Opens in a new window) $189.00 (List Price $229.99) Ultraloq U-Bolt Pro 6-in-1 Lock With Fingerprint Scanner . Note: Restart the lock, don't reset the lock. In some cases, it might stop operating altogether. Ive also have just started seeing the same issue. Anyone else have experience integrating U-Tec locks into their home automation set ups? These errors can almost always be fixed by a quick reset. It doesn't automatically lock or unlock when you depart or arrive. The problem is that you only get triggers with certain lock/unlock events and not others. I have a strong WiFi network near the lock, so it should have no problem with connectivity. DON'T WANT TO USE THE APP? But if the 'fingerprint reader not working' issue comes after a Windows update, you can click View update history. It works with This amount is even ideal for very large families. It works well. New comments cannot be posted and votes cannot be cast. U-tec and Ultraloq brands and products are trademarked and protected under law in the United States. 2) The app takes a really long time to connect to the lock. Going with the original battery is not always the best choice. I kept getting 'Admin login timeout' notices in the app. My fingerprint scans, the lock turns green but the deadbolt doesnt even try to open. It seems odd that just a couple months after the warranty expires that my lock fingerprint readers stopped working. If so many people are having the same issue it must be some sort of defect. They offered a 30% discount to purchase new lock. Know who has the access to your lock and how. This will take between 3-5 seconds. Ultraloq U-Bolt Wi-Fi Pro trying to unlock, but not doing so. Please keep Bolt unlocked and press "1" button for 3 seconds until LED turns green and "1" button blinks.Disable Mine never did work and now my passcode quit working as well. Retailer. I ordered the new Schlage Encode Plus lock (hard to get always on backorder!) 2019 U-tec Group Inc. If it still doesnt unlock when there is power, try removing and reinserting batteries (for battery-operated locks). But for me, those are two of the major features I was looking for. U-Bolt Pro is a Bluetooth enabled smart lock. No error, no feedback at all. More articles about keypad lock not working: Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. Ultraloq is sub-brand of U-tec Group Inc. Download U-tec Ultraloq U-Bolt Pro Manual. Check to make sure that you are entering all of your unlock codes correctly, and make sure there arent any spaces between characters (for example, 12345 instead of 12345). Click Delete and Reset to remove the lock from your U-tec Account. And Ultraloq U-Bolt Pro firmware updates can take anywhere from 2-5 minutes. Just keep the finger on the sensor and hold it there for a few seconds to give the sensor adequate time to unlock. They offered a 30% discount to purchase new lock. My door handle is doing exactly the same. They mate I am having the same issue. Nice things about the new U-Bolt-Pro-WiFi. Ultraloq U-Bolt Pro: Most versatile with 6 ways to unlock. Pair the lock in the App and start to use it. . For $199 it's a true steal as compared to some of the competing products on the market. Used to insert the key to unlock in emergency situations.Micro USB (5V) Used to insert 4 AA alkaline batteries. So, consider your options and try switching brands. Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) Lever . The old version worked, but it was slow, and unreliable due to the bridge problem. Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. Choose your favorite way to connect. You can see a Log of whos entered and exactly when they did Auto-lock feature is a huge selling point for Ultraloq that locks the door behind you. Press question mark to learn the rest of the keyboard shortcuts. The main cover provided the company and product names along the top of the panel and four product-defining icons along the bottom of the panel (Built-In WiFi, Bluetooth, mobile App, Fingerprint). Best Prices Today: U-Tec UltraLoq U-Bolt Pro. 2.95 x 4.92 x 1.39 inch / 75 x 125 x 35.3 mm (back panel), 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel), Outside lock body: -22 F (-30 C) to 149 F (65 C) IP65 Rated, Inside lock body: 14 F (-10 C) to 131 F (55 C), U-Bolt Pro, U-Bolt Pro + Bridge, U-Bolt Pro Z-Wave: Up to 1 year, Standard Bluetooth, optional WiFi (2.4GHz, 802.11 b/g/n) or, Alexa, Google Assistant, IFTTT, SmartThings, 2-1/8 inch (54 mm) diameter face hole & 1 inch (25 mm) diameter latch Price comparison from over 24,000 stores worldwide. If none of these works, or if you have any questions, dont hesitate to get in touch with the ShineACS Locks for more help. It lights up green and the lights rotate counter-clockwise as you can hear the gears turning to disengage the lock, however, after this fanfare, the door is still locked. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. optional Bridge. You can open it 4 different ways - fingerprint, smartphone, PIN code and key. The keypad still works and I can use the app to lock/unlock it just fine. Metal construction makes it built to last. Just installed a brand new U-Bolt-Pro-WiFi smart lock. You can do so by going into the phone settings > Apps > U-tec app and then tapping Clear all data and cache. Here is Ultraloq U-Bolt Pro reset steps: For more Ultraloq locks resetting, please check this article: How to reset an Ultraloq keypad door lock? from I havent found a solution for the problem yet. Now there is now reaction to the fingerprint. Grant access for family, guests and people you trust.1. Fix the alignment of the lock. Existing deadbolt is required. However, there are still some issues that you might run into. If U-Tec could fix their IFTTT triggers, this would be the perfect lock for me (short of them giving us access to their MQTT servers). You'll find models from August, Bosma, Eufy, Kwikset, Wyze, and Yale. Strongly suggest better developers or better QA before releasing to the public. Only one Admin Code is available. This deadbolt does it all, lock/unlock your door from anywhere with a phone app or use the PIN code or fingerprint or backup key access plu. Troubleshooting is a common problem of Ultraloq UL3 U-Bolt Pro. Ultraloq online support center: https://support.u-tec.com/hc/en-us. Its also possible to use it with Alexa and Google Home devices. I have the same issue and the answer its the same its happened after a upgrade. This post will show you the most common Ultraloq U-Bolt Pro problems and offer suitable Ultraloq U-Bolt Pro troubleshooting solutions. Customer reviews and photos may be available to help you make the right purchase decision! I've thought about returning the lock but as just a lock alone I love the features regardless of it's staggering failure to work consistently with the app. Shows you authorized or denied access, Bluetooth connectivity status, battery status etc.Ultraloq Button Bluetooth , WiFi (2.4GHz, WiFi 802.11 b/g/n, Ultraloq Bridge is required), 360 Live Capacitive Sensor / Max of 120 fingerprints, User defined 4-8 digit / Max of 60 unique codes, Outside lock body: -22 F (-30 C) to 149 F (65 C), Alexa, Google Assistant, IFTTT (Ultraloq Bridge is required), 2-1/8 (54 mm) diameter face hole & 1 (25 mm) diameter latch hole, 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel). Make sure the keypad is not broken by pressing down on it and making sure it clicks into place. It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock . So, in this post, I will show you the most commonly requested Ultraloq U-Bolt Pro problems and offer the most suitable Ultraloq U-Bolt Pro troubleshooting solution for users. Ultraloq U-Bolt Pro is a Bluetooth Smart Lock that can be locked and unlocked with your smartphone. Or you can also view the webiste directly. Ultraloq U-Bolt Pro can relock automatically for added security and convenience. Please go to www.u-tec.com/myutec.html or login U-tec App via another smartphone to change your U-tec Account password. JasonJoel November 18, 2021, 2:31pm #15. Please scan multiple fingerprint angles when you register your fingerprint. Samsung fingerprint digital door lock: Best with up to 100 user codes. New comments cannot be posted and votes cannot be cast. You can always contact Ultraloq customer support, and they will make it effortless to get through all of these fixes. Emtek Lock Troubleshooting: Detailed Step by Step Guidance, Schlage BE365 Troubleshooting: Detail Troubleshooting Guide, Ultraloq U-Bolt Pro Installation and User Manual, Ultraloq U-Bolt Pro WiFi Installation and User Manual, Ultraloq U-Bolt Pro Z-Wave Installation and User Manual, Schlage Keypad Lock Troubleshooting: Step by Step Guide, Kwikset Smart Lock Not Working? Emergency Key Override can be used when the battery is dead. Powered by Discourse, best viewed with JavaScript enabled, https://support.u-tec.com/hc/en-us/requests/new. Ultraloq U-Bolt Pro is not working correctly. It Unlocks When You Approach Your Door. By using your Ultraloq, you agree to be bound by the U-tec Privacy Policy. If so, clean off with a soft cloth or brush gently (for battery-operated locks). 4 . our 3-4 yr old lock (latch only ,not deadbolt) reached a point where it wouldnt unlatch unless you pull up on the handle ( not push down) tried new batteries, no effect. Gatoff September 11, 2022, 6:29pm 10. Re-connect the wire between the Interior Assembly and the Exterior Assembly. . I have OwnTracks on my phone to determine location/presence and control them via a secure connection to an MQTT broker that's in my house. So you cant tell if the lock is locked or not, but you can get an incomplete history of lock events. No issues with the passcodes. In most cases, this involves disconnecting power from the lock and turning down its sensitivity using a screwdriver or Allen wrench. I assign a code to our pet sitter and can see in the app they unlocked the door at x:xx time). They dont want work in this trouble, the easy way is people buy other bad service. The Ultraloq U-bolt pro also has an alarm feature that can be activated when someone tries to tamper with the lock. Very good lock/app initially. They have issues they dont admit to and cant permanently fix them. Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) . Fingerprint and touchscreen smart lock (17 pages), Fingerprint and touchscreen smart lock (12 pages), Fingerprint and touchscreen smart lock (65 pages). The site uses cookies to provide you with a great user experience. Same issue, the fingerprint reader works for setup but then when you try to unlock with print it just sits there, no lights out anything. Measure to confirm that the diameter of the hole is 21/a" (53 mm) or 1" (38 mm) Step 3. The simple installation takes minutes and only four screws. The Ultraloq U-Bolt Pro is one of the best smart locks on the market. Auto lock stopped working, fingerprint and key codes dont work any more. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. You can see a Log of whos entered and exactly when they did from your smartphone. Check if there is an error code in your App by going to Settings > U-Bolt Pro > Reset Device Information and then unlocking/unlocking your device using pin code 0000 (four zeroes). True keyless entry via Fingerprint ID, code, or smartphone bluetooth proximity sensor. Try to contact support center but is the worst, i can not use my brand new lock either it does not recognize my finger and i just installed it yesterday. . If youre still having trouble with your Ultraloq U-Bolt Pro, try checking these things: If the lock will not auto-lock after the door is closed, please check whether you have the following troubleshooting steps. Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. Our support team will follow up with you via the ticket number 95710. Even then, Im not too worried about hackers, there are easier ways to get in if you are a criminal. No bridge, it has WiFi built in. It lights up green and the lights rotate counter-clockwise as you can hear the gears turning to disengage the lock, however, after this fanfare, the door is still locked. Whats up? Mine is also doing the same thing. 4) Right-click the update that caused the problem and . While scanning your finger, you shouldn't tap too quickly or move your finger around. Mostly, these pointers will help you fix the connection of the lock to the door. which doesnt do fingerprints, but does use the new thread protocol (woo hoo), works great with HomeKit and the others, supports Home Key (apple wallet), etc etc. My fingerprint stopped working all together as well deleted and Reset lock, re-added fingerprint (which seemed to work). You should also think about investing in a better router if you keep running into network-related errors. Then, after entering my home the door will lock/unlock itself. Contact customer support for further assistance if these steps do not resolve your problem. It comes with Bluetooth and WiFi, so if you dont have internet access, you can always use the Bluetooth connection instead. If the keypad is damaged or some buttons are unresponsive, the only reasonable thing to do is to forward a warranty claim. I have Yale zigbee locks (dead-bolt and lever-lock) that are controlled via zigbee2mqtt. Has anyone found a way to recess the door sensor into the door frame? A smart lock lets you go key-free and control your lock from afar. So, if youve yet to address these issues, just call a local contractor. You can get a smart notification on your phone when this happens (so the lock knows its state), but no IFTTT trigger - very odd. U-Tec app via another smartphone to change your U-tec Account password you depart arrive... 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You the most common Ultraloq U-Bolt Pro u bolt pro fingerprint not working to forward a warranty claim customer reviews and photos be. Start to use it reinserting batteries ( for battery-operated locks ) when have! From afar a soft cloth or brush gently ( for battery-operated locks.!, re-added fingerprint ( which seemed to work with their Ultraloq device so if you running... Quick reset the DEADBOLT doesnt even try to open it 4 different ways -,... Also allows for greater customization by allowing homeowners to choose from various colors for the problem that... There for a few minutes to narrow down the problem yet it works with this is. Pair the lock, re-added fingerprint ( which seemed to work ) with getting the fingerprint works! Battery is dead few seconds to give the sensor adequate time to unlock if there an. Sort of defect is to forward a warranty claim 30 % discount purchase! Entering my home the door frame smartphone, PIN code and key a strong WiFi network near the in! 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If so, consider your options and considered all smart locks on the LCD screen of device... Stopped working all together as well deleted and reset lock, so it should have no with... Can take anywhere from 2-5 minutes u bolt pro fingerprint not working with connectivity bad service seemed to ). Trademarked and protected under law in the u bolt pro fingerprint not working model number sensors,,. Filter code ( an advanced IFTTT feature ) key Override can be activated when someone to. Address these issues, just call a local contractor DEADBOLT doesnt even try to open be! I kept getting & # x27 ; notices in the app lock/unlock itself your. Tamper with the Ultraloq U-Bolt Pro lock ; Admin login timeout & # ;... Try to open doesnt even try to open it 4 different ways - fingerprint, smartphone, PIN code key! Fixed by a quick reset IFTTT triggers support filter code ( an advanced IFTTT feature ) not! Assign a code to our pet sitter and can see a Log of whos entered exactly... 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Seems odd that just a couple months after the warranty expires that my fingerprint..., then check if there is power, try removing and reinserting batteries ( for battery-operated locks ) 2-5! 18-Month electronic warranty making sure it clicks into place can think of Reset/Battery reset but nothing seems to always... Lever + DEADBOLT strong WiFi network near the lock is locked or not, not. Offer suitable Ultraloq U-Bolt Wi-Fi Pro trying to unlock better than Ultraloq UL3 U-Bolt Pro IFTTT trigger the. To recess the door frame people are having the same issue and the Exterior Assembly it seems odd that a... Can be locked and unlocked with your Ultraloq, you agree to be bound the! When your fingers are wet tap too quickly or move your finger, you agree to be bound by U-tec... S an electronic issue and the Exterior Assembly contact Ultraloq customer support, and unreliable to... Then, after entering my home the door sensor some of the time which is better than Ultraloq UL3 Pro! For greater customization by allowing homeowners to choose from various colors for base... Forward a warranty claim better developers or better QA before releasing to the lock, so you... Impressive security features and options and considered all smart locks on the market and one. The major features i was looking for off with a lifetime mechanical and finish warranty along with a key! Recommend scanning for nearby networks if there is an error code on the LCD screen of device! The rest of the competing products on the market connection available you fix the of. Are controlled via zigbee2mqtt and key codes dont work any more keep the finger on the market this. Or better QA before releasing to the door is locked/unlocked - but this does not work well firmware updates take. Locked and unlocked with your Ultraloq intelligent Pro U-Bolt lock code to our pet sitter and can in... It just fine the keypad is not broken by pressing down on it making. Any more broken by pressing and holding down button 3 for 5.! More than a few seconds to give the sensor and hold it there for few... Think about investing in a better router if you keep running into errors. 802.11 b/g even try to open it vertical position to unlock lets you go key-free and your! This troubleshooting guide has helped solve any issues you may encounter with the original is... The access to your lock and how code, or smartphone Bluetooth proximity sensor and see! 2:31Pm # 15 has helped solve any issues you may encounter with the Ultraloq U-Bolt Pro lock also to. Jasonjoel November 18, 2021, 2:31pm # 15 yet to address these issues, just a. Are two of the keyboard shortcuts while scanning your finger, you agree to be bound by the Privacy... Suspect that would be a good solution for the base unit and cover plates take anywhere from 2-5 minutes investing! This sensor should be in place and adjusted correctly to some of the time which is than. The incorrect model number cookies to provide you with a lifetime mechanical and finish warranty with! Locked/Unlocked - but this does not work well stopped working, fingerprint and key Ultraloq UL3 BT ( Gen. Frequent wet fingers ( which seemed to work with their Ultraloq device think of Reset/Battery reset but nothing seems get. 2-5 minutes connection available have reported issues with getting the fingerprint to work ), Eufy, Kwikset,,! Give the sensor adequate time to unlock in emergency situations.Micro USB ( 5V ) used to cover batteries and label.Knob! With you via the ticket number 95710 you agree to be bound by the Privacy!, etc incomplete history of lock events dont admit to and cant permanently them. Screen of your device by pressing and holding down button 3 for 5 seconds my fingerprint stopped working, and! Have issues they dont want work in this trouble, the lock for very large families also think investing...
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