Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. It is the size of a T-shirt. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Please email us at resolution@lucyinthesky.email if anything else. Hi Hailey, If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. If you order multiple styles with different delivery dates, they may ship separately. Email: shop@lucyinthesky.email - replies within 24 business hours. It goes against our guidelines to offer incentives for reviews. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Thanks for your feedback. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. After I returned both dresses, they refuse to refund my money for the 2nd dress. - Kate, Hi Chris! Please email us at resolution@lucyinthesky.email so we can assist you sooner. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? We do transparently state our return policy for customers to read prior to ordering. -Kate, I love the products when we receive it however, out of three times, ordering from them, I've only actually received once my dress on time otherwise, I end up canceling and taking a store credit, Hi Heather, 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. If i order now when i will receive it? Products used:Still waiting for it to arrive (for 6 weeks)! Find out how we combat fake reviews. I purchased a dress and returned it only to find out they refund you with STORE CREDIT. CASANDRA M. helped me with a delayed order and offered a refund. We would suggest to double check your card details. Hi Kaylyn! Our styles are designed exclusively in Los Angeles. Thanks for your feedback. Hi Denver, https://www.lucyinthesky.com/shop/index.php?route=account/login. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. Hi Mandy, A store credit is automatically applied to an account attached to the email used for an order. Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. Lucy in the sky is our GO TO for all things special occasion. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? HORRIBLE company. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. Company claims the only way money can be refunded is if it was faulty. Thanks for shopping with us online! Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. Hi there. This has been quite frustrating. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Hi Kara, Yes! Follow. She was very polite and helpful. Customer FAQs - LUCY IN THE SKY Help Centre. The dress we purchased did not fit at all like the photo depicted on the site. Customer FAQs. Yes, it says so on the website -- READ THE FINE PRINT. I have emailed them three times and tried to do the virtual chat but it never works. They have a great live chat setup and I like that they're always ready to help. The customer service is out of this world. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. 7,129 posts. If you need your dress for a specific date you might want to find a different one. I know it's still only Nov. 15 but I do not think this dress is coming. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Ordered 4 dresses in August 2022 for several events (totaling over $300). We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. If you please email us at resolution@lucyinthesky.email we can assist you with a return. Products used:We havent received the products. Customer Service: 2 stars. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. She gotta keep pulling it down to make sure everything stays covered. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? love the dresses and two piece sets here! The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) I HAVE NOT RECEIVED MY ORDER. Hi Lily, If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Track. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY In comparison to all other apparel the brand offers, Lucy In the Skys dresses department is definitely the big boss. Super fast and helpful; won't hesitate to order from the site/company again! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I'm extremely disappointed and hope for an immediate refund. As a matter of policy, BBB does not endorse any product, service or business. LOVE THIS COMPANY. Well look into the stated issue and will work out a way to resolve the situation asap! All orders are subject to availability and confirmation of the order price. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. My daughter has an event Nov. 19. I was never updated or contacted. The online chat help was very helpful! Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. All prices advertised are subject to such changes. Unfortunately after an order has shipped with USPS we cannot update a shipping address. I HAVE MY TRACKING NUMBER. If the issue persists, we would suggest to follow up with your bank. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. LucyInTheSky headquarters 747 E 10th Street. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. They are constantly moving as not to get found. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. I will no longer be recommending this store. Plus, quality doesnt always seem to match up to the prices. These linked sites have separate and independent privacy policies. There are thousands other options. Our regular return policy applies to all orders made through AfterPay. New screen for uploading personal customer video to products 2. Was a tad disappointed in only a store credit but they were helpful in finding a dress quickly. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Hi Melissa, Glad that our Customer Service was able to help with your returns! This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. The package was never opened -- and sent back immediately. Find company research, competitor information, contact details & financial data for Lucy In The Sky Enterprises, Inc. of Houston, TX. The `` Linked Sites '' ), which are not operated by www.lucyinthesky.com to refund money., Made and Designed in Los Angeles - New Arrivals Weekly rompers and lucy in the sky customer service phone number are under... 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