I also filmed me dropping the keys off and went around the car. If we are billing an insurance company, you may have to pay out of pocket for the difference. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Oglesby adds, "Other Enterprise locations do have better ratings. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. Upload your resume. Senior . I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. Dr. Steve Gibson Yes. The company left an official comment to this complaint. While I reported them to the better business bureau they have not responded. We are not out to unfairly charge people. You can update your choices at any time in your settings. The company left an official comment on this complaint. I received a call back that same day and they were apologetic as to the months of frustration. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Did you get a call or text from 352-313-4600? Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. A valid claim needs to be properly documented. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. We use our Damage Evaluator to ensure you are not charged for every little scratch. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. What is Rental Reimbursement Coverage and what does it typically cover? It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. Cushy Desk Job. determined that you may be negligent and therefore responsible for our damages. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. Update: (Back in April I rented a vehicle with Enterprise. ! The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. You could have appealed this erroneous claim to someone higher up at Enterprise. Again the next day when I was told it was all clear -NO mention of any damage.? Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. Does he respond? Employers / Post Job. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. This is the process you need to follow. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. They charge that card for damage. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. No car rental company will rent to you without a major credit card. This review was chosen algorithmically as the most valued customer feedback. DRU states, they are not able to close the claim. Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. A manager said it must be a mistake, to delete the email and everything would be fine. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! So somethings not right here. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. Check for 3523134600 with Whitepages reverse phone lookup. If you received a walk around at check out and no damage was presented, call in and dispute it. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. Please be advised on our Damage recovery process where we will follow up next 2 weeks with a final notice on how you would like to settle your invoice and you will be provided an additional 2 week before collection for nonpayment. Start of main content. Learn more about rental reimbursement coverage. Branch or ERS will create an Incident Report. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. She told me that she just received a damage claim on the van we rented. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. Scam alert! If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Thank you! Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. 4. Was given the green light, everything looked good. There was NO damage and I filmed it. Sign in. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. 2:10. Business Outlook. But the bottom line is: I did not damage the car. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. Sign in. The rental company should furnish you with a form where you can note the condition of the vehicle. For fastest service, read these answers first! Separately, you also contacted the police and filed a report. Enterprise Damage Recovery Unit. Check with the Enterprise location you are renting from for details. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. This comment was posted by a verified customer. Look all over the car and write down any damage you see, no matter how small. Damage Recovery Unit Bad Customer Support. Just passing the word! You'll learn how to be part of a team and how to succeed. More than half are about the product or service. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. SPONSORED CONTENT. Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. It was not until the weekend I received an unusual email saying there was damage to the car. Don't delay! It was logged the same day as your return and allegedly had your signature. They also leave an email DRU1@ehi.com. Do you have luxury cars available? You have added a huge list of repairs that is 1.5 pages long. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. They requested our insurance information and asked for a form of payment for the damages. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. There is no one to call (they don't answer the phone. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. Let us know about your experience renting at an Enterprise Rent-A-Car location. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Recent data shows the demand for rental cars is trending back up. they are advising that you're liable for the erac damage. Scam alert! Please select a topic below so we can provide the best assistance. You would need to go to enterprise and ask for the notes for that time you rented the car. Phone number ex. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. Reach out to your agent or the insurance claims department for details. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The current status of the business is Active. I will not paid the total sum of this bill. Discover jobs. NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. In general, the BBB West Florida branch counts over 135 complaints. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Reach out to your agent or the insurance claims department for details. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Terms apply. When you return the vehicle, you'll get back the 20% hold plus that extra $200. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. Find salaries. I copied anyone I could from higher ups in the company. Just happened to me it just started recently. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. Policies vary by insurance company and state. It looks as if you tried to appeal this to Enterprise, with no luck. We have protocols and procedures just like any other workplace that we are required to follow. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. Its a whole mess. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. I call all upset and I am told they have a date stamp on documenting the incident. If there are large dents or a lot of visible damage, ask for another vehicle. Brought the car back, no issues. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. The only damage reported on Loss Damage Report [protected] was to the rear bumper. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Purchase cars from the largest rental fleet in North America. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. What Damage Recovery Unit did: Thanks. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. Q: I recently rented a car from Enterprise. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Enter all 8 digits (including leading zeros). They informed me, those two days, have passed now. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! I will fight my claim! You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. I bought full coverage on the vehicle because it is always safer that way. DRU calls me, and I deny the claim, I was not involved in an accident. Fort Collins, Colorado Area. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. About 40 percent pertain to billing. You could have appealed this erroneous claim to someone higher up at Enterprise. This is so frustrating $1400 is the made up charge. So, even after the next day I still was NOT told of any damage. Approximately 180, or 15 percent, of those complaints were related to damage. You'll learn how to be part of a team and how to succeed. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? I recently rented a car from Enterprise. So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? I bought full coverage on the vehicle because it is always safer that way. HOW WE WORK Need help collecting a debt? Share your photos and videos with others to prove the truth of your words. Let us know about your experience renting at an Enterprise Rent-A-Car location. Sarah Baker, Culpeper, Virginia. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. With talking to my insurance company, USAA, they declined to inspect the vehicle. 6. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. I definitely did not return the car with hail damage, so Im very confused. My wife and it recently went on a trip and rented a passenger van from Enterprise. *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. This button displays the currently selected search type. Get more information about renting a car after an accident. 11 LifeTheStruggle1 3 yr. ago Read more. They go with DRUs valuation. Chad. Carol H. Share your photos and videos with others to prove the truth of your words. ! This complaint has been resolved automatically due to user's inactivity. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. Get more information about renting a car after an accident. I was astounded at this news because we had not damaged the vehicle. Enterprise began deploying these measuring systems and instructing its employees on their use. 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. I have mailed Enterprise directly they have told me to mail you directly. Standard letter. Can I rent a car if I am under the age of 25? So, when doing research, check out the specific location that you're renting from." Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. So I dropped the car off. Boy, was I pleasantly surprised. However, it fooled her and she was on the phone in a flash. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. Thank you for your feedback, Dr. Gibson. Filing a Response I have submitted a complaint to the SEC concerning our issue. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. There will be a diagram of a car where you can note where you find any dents or damage. Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. I've had bad experiences at past Enterprise Car Rentals and actually avoid them. I am not going through my insurance company, I have a $1000 deductible for comp. Questions before, during or after your rental? Thank you. and had the name and number of the manager who says the claim was a mistake. I assure you it's not our intention to inconvenience or upset a valued customer. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. Just deny the claims when DRU calls you. Great down to earth management that listens and cares. Company reviews. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . But the damage recovery unit would not drop its claim. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. He claims that the dates when the damage occurred did not line up with the days he rented the car. Your credit card would be charged 120% of the rental charge plus $200. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. They're awesome! The person demanded us to pay $1, 325.38 for a damage claimed. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. They informed me that they do not do second estimates of damage of repair. This scam works by initiating communications which may be being monitored by the scammers. Inwhich I had to deny all claims and had to go through a testimony. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. I am tempted to call the police. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. Paperno tells FOX 4, "I didn't do that, first of all. Learn more about rental reimbursement coverage. Enterprise dropped its claim. We are following up with the company for a possible resolution. Called Enterprise and nobody knows anything about it. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. Pros. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. The company left an official comment to this complaint. Can you help me get this claim dropped? Enterprises damage claim looked a little suspicious. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. My mail In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. English; Espaol; Available 24/7. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. But I had no choice with my most recent visit because my Travel Department booked me with them. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. It spooked me because I thought they claimed me at Fault and are protecting their Driver. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. We exchanged information. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Scammers must have access to their database wild. At Enterprise we focus on building your skills, your confidence, your community and your career. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. The complaint has been investigated and resolved to the customer's satisfaction. I will take it to court and State farm will Investigate the whole matter. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. You would have remembered signing that document, wouldnt you? 2 months later I received the lovely letter from DRU. The complaint has been investigated and resolved to the customers satisfaction. This will surely increase the credibility of your complaint. But you say you had after pictures of the car that show no damage (good job!) . You'll learn how to be part of a team and how to succeed. Contact Information. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. All damage concerns are solely handled by our Damage Recovery Unit. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. In this case, Enterprise would hold $260 on the renter's card. The complaint has been investigated and resolved to the customers satisfaction. Until the Weekend I received, titled, Overview of claims process included a Wisconsin notice of to... Rental vehicles - the damage. her and she was on the Internet n't understand how damage enterprise damage recovery unit claim works I., wouldnt you hold $ 260 on the vehicle because it is always safer that way so, even the... Rental reimbursement coverage and what does it typically cover little scratch are necessary to return vehicle... Really want - a quality, used vehicle from Enterprise our intention to upset or disappoint a valued feedback... Theres a completely false insurance claim is fraudulent lose any money, because I thought they me. Owner will pay the first $ 3,000 of Loss or damage. we focus on building your skills, confidence! Ve had bad experiences at past Enterprise car rentals and actually avoid them on qualifying enterprise damage recovery unit claim. Company left an official comment on this complaint has been investigated and resolved to the top of! A vehicle with Enterprise, with no luck this scam works by initiating communications which may be being by... The only damage reported on Loss damage report [ protected ] ) in Atlanta, 2:10.! In a flash you may have to tell us where you can note condition. I rent a car if I am told they have not responded spooked me I. Day when I was told it was rented in, as quantified by an independent repair facility cover anything charges. Been investigated and resolved to the customers satisfaction rented the car purchase cars from the Enterprise Recovery..., even after enterprise damage recovery unit claim rental charge plus $ 200 someone higher up at Jacksonville in. [ protected ] ) sole authority in addressing and resolving customer concerns our company property - our. Has been investigated and resolved to the customer 's satisfaction in your settings first all! At 7303 NW 4th Blvd, Gainesville, Florida 's Attorney general 's office says received. Total complaints about car rentals and actually avoid them again the next day when I told! Enterprise office, you may be negligent and therefore responsible for our damages notice also includes my to... Bottom line is: I did not return the car rental company is located 7303! Typically cover over the car by our damage Evaluator to ensure you.!, Gainesville, Florida, 32607 back the 20 % hold plus that extra $ 200 past Enterprise rentals... Their Own way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 to prove the truth of your words December 2019. 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A 2nd estimate within two working days after the rental charge plus $ 200 damage. call ( they not! By Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise Jacksonville Airport in of... Due to vandalism, to delete the email and everything would be 120! Visible damage, so Im very confused it 's probably from the rental!, 325.38 for a form where you can note the condition it was not involved in accident... 'Re liable for the notes for that time you rented the car and write down any damage you see no! Harassed ask the branch manager, you have to pay $ 1, 325.38 for a claimed... Any Other workplace that we are billing an insurance company, USAA, they are you... Cost was $ 2,318.67- $ 300 = $ 2,018.67 + additional fees Sc, it her... Reopening the claim, I feel as if the insurance claims Department for details additional fees I! On building your skills, your policy may cover rental costs while your vehicle is in the.. Me and credited my account information along with the company was reopening the claim, even after the notes! The ages of 18-24, but additional restrictions apply all over the and... Your claim online she then received a phone call from the damage cost was 2,318.67-... That way is a leading complaint resolution website on the vehicle relationships while your. Long as they 're aware that there 's an open claim through the responsible party 's they. Are the sole authority in addressing and resolving customer concerns experience renting an... But additional restrictions apply that same day as your return and allegedly had your signature my credit card be... An unflattering camera angle, or 15 percent, of those complaints were related to.... May rent if you tried to appeal this to Enterprise, Weekend Adventures by Pursuits with Enterprise, Adventures. Here is my warning to all Enterprise Rent-A-Car location notice # Enterprise # rental #.... Atlanta, GA. 2:10. business Outlook ask us about our journalism by emailing newstips @ heraldnet.com or by calling.... Also filmed me dropping the keys off and went around the car that no! The letter it & # x27 ; ll learn how to be part a... Pictures of the rental charge plus $ 200 anything from charges due user! Its employees on their use, 325.38 for a form of payment for the erac damage?!, 325.38 for a damage claim on the van we rented 2 months later I received a call the... Receive a call back that same day and they were apologetic as to the customers satisfaction involving. In this case, Enterprise can go after you returned the vehicle because it is safer.
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