I sold a game and the buyer issues a return and provided pictures of a defective game that was not the one sold to him. They gave me 4 stars for not sending it fast enough. When listing an item, youll have to choose whether you want to ship on your own or let Mercari handle shipping for you. Until I proved I had stopped the dispute my account was frozen. Until then, Mercari holds the sellers payment but if the buyer fails to confirm the order within 3 days of delivery, Mercari will release the payment to the seller. In the last 5 years, I sold and bought on both eBay and Mercari. 6mo. You should have received a refund for them misrepresenting it. I'd lose it, I would of been so mad! It's easy to ship items. DO NOT EVER buy using this platform. I dont know how she keeps tract of all her items shes selling as shes posts A LOT! Therefore, you should always avoid buying if you see an item on Mercari selling for an extremely low price than the retail price. Danny Terrell. Just got burned by the Mercari system. I explained my case to Mercari and they sided with the buyer. I notified them right away and even told them if I didnt get the item in the next day or so that I wanted my money back. Mercari needs to be fined or shut down for unfair trade practices! It does not reflect poorly on the seller who did not provide the product. I was checking on line and found this item for sale. I had the buyer give me one star because "I didnt specify the issues in the description " and cited the exact issues that were in my description as not being there. 9,130 followers. I am confident that your site is to get ahold of emails, addresses, phone numbers etc. They kept asking for it so I wanted the page to stop coming up. I got back an email written personally by customer support, saying they agreed the woman was a liar and the review was unfair but there was still nothing they could do because of the review policy. I understand that the resolution or answer given does not favor your end for now. I received synthetic hair today not worth more than $10. And this particular seller STILL has not sent my items after four days! We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Mercari. I would say: An online marketplace that has been around for over nine years, not operating its business anonymously, used by millions of people, downloaded over 100 million times, and has positive ratings on its mobile app is certainly a legitimate platform. I have done NOTHING wrong! As I said already in the post, everyone that is buying and selling stuff has to be careful. I am currently dealing with this issue. I have personal experience with buying something not as described. Overall rating. ', Press J to jump to the feed. So even if you raise an issue with your purchase they do not stop moving through their process while it is being resolved and give money to the seller for a partial order. After refusing to refund my money for a item that turned out to be broken I reached out to the mercari team. A buyer claimed in a review that my item arrived late. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Please, let me know in the comments below. It's the perfect place to declutter and discover items that are uniquely you. I was only given 24 hrs to provide photos from every angle of a dead computer. The look on my father's face was very overwhelming for me. I got screwed over for telling the truth. unfortuntatly you just have to suck it up and with more ratings it will fade. . I shipped my item in said condition, same day - within the same hour. I initiated a return. Search reviews. It was damaged when the seller listed it. I DID THE SAME THING AND I WISH I HAD A PHYSICAL ADDRESS WE COULD GO VISIT THESE THUGS AND SEE WHAT THEY HAVE TO SAY. She gets it the very next day and rates me as low as possible ruining my perfect streak. Dates of occurrence: 4/27/2022 and 9/27/2022. In the event that the seller accepts the buyers return request then the buyer will have to return the item to the seller within 3 days of approval. There are two big differences with . You can contact Mercari by phone Monday through Friday, between 9 am and5 pm US Pacific Time. I know its just one person and one rating but I feel so lost about this. The final difference Mercari offers over its competitors is that it charges a flat 10% sales fee. I made a purchase the person only shipped part of the order, then they delayed by saying they were going to check with UPS. Why would they do that? Click here to get notifications about new complaints of Mercari. I have been in constant contact with Mercari and received the following: Like that $20-$100 is really going to break you. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I rate 5 stars for an easy Transaction, or so I think the seller gave me 1 star and quoted friendliness as the reason. They Lump together seller and buyer ratings to deceive you. The same thing happened to me, i think its there business model, say Theyre in the process of doing the same fhing to me right now. Thank You there was a lot of really good information to make a decision. Means if item is fake enough to convince u for 3 days you just lost ur money. Bought 2 computers. Read about their experiences and share your own! Your information was really helpful. Just curious. Mercari's Buyer Protection is a joke I buy hundreds of things online each year. I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. And, when Mercari determines that a listing is violating their terms of services, they will give the seller penalties such as cancellation of listings, cancellation of any related transactions, removal of listing privileges, termination, or suspension of an account. As a buyer, you wont be able to request a refund after those 3 days or if you already rated the buyer for your order. I have taken in all aspects of Mercari. It is not a safe platform for buying. 2,464 reviews for Poshmark, 1.6 stars: '$750 for dress that's had a deceitful description. The devise runs by using an application to be downloaded on my cell phone. Mercari sided with the seller and would not grant me a refund. There is absolutely zero customer service absolutely no concern for their customers which are being put in to dangerous situations. No wonder eBay sellers hate people with PO BOX address. Regarding buying on MercariI have purchased a number of items (maybe 12?) Its sad theres people would rip off the others. All we did was to buy a product off of the Mercari platformwe were required to create an account. This will surely increase the credibility of your complaint. I have not done any buying or selling on the web,. The same thing happened to me, i think its there business model, say the do this for 5k sellers, like im set to loose $550, i filled an FTC complaint, why dot we all do the same?! Mercari is NOT a safe place to buy. Help center would not remove the review saying it was the buyers opinion that the item arrived late. No risk of random low ratings. Also, they automatically gave this seller a 5 star rating. Thank you! Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. I even sent their rap sheets. They would have refunded it. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. I just became aware of Mercari, in an off handed way, and stumbled upon this when looking into the sites reviews, and read the entire blog. Good Luck to you. I wrote to Mercari about the shipping thing. Thanks Erica (and Julie) for posting/sharing your experience. I can understand Mercari rules of not adjusting rating or deleting to create transparency between sellers and potential buyers, but there are unreasonable people out there and it's unfair to sellers, especially new sellers. IVE HAD TO CONTACT MY BANK AND LET THEM HANDLE IT. Know the laws in your state!???????? That computer could very easily be wrong but that doesnt matter. Buyers get . Coach Purse The seller can cancel the order by selecting one of these reasons: However, Mercari may charge you a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or shipping labels. Do not be bullied. One of the most common methods scammers use to attract buyers is by keeping their items prices too low. On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. Therefore, all transactions or shipments must go through Mercari to keep both parties protected. On the second and third listings, I clicked add to cart, checked out immediately, and then the sellers cancelled the transactions within minutes of paying the full asking price. Cloudflare Ray ID: 7a198f8989c639af A day after that received a response that they had resolved my issue with seller and I should let them know if I did not receive a new tracking number. The S&P index shows Mercari in a steep downward decline. Then four days later, the seller Walker cancelled the purchase. Next, check whether the sellers have earned any of these badges: Sellers who meet the criteria are awarded these badges to help buyers recognize how hardworking and reliable a seller is. I feel like i was scammed by the buyer and Mercari. Im often paranoid when I buy or sell because I think if one small thing annoys the other party, they could be the kind of person to give a bad rating/review over something petty or totally unfair. and have been 100% satisfied with every purchase. They are just into getting their share of the money from the sellers. Date of experience: November 03, 2022. And they gave me a 5 percent coupon. Never have they released money to a seller the day you bought it!! Check out seller item for sale I have the legal right to do so, although Mercari tries to say different in their contract. Ended up buying one of my stolen necklaces from that seller. Reach out to us. Im downsizing and thinking of online selling but didnt know much about it or this site. Lol. Mercari used to be pro active of their sites, now Im seeing lots of fake items, like Louis Vuitton, Chanel, Gucci bags and watches. Wow! Read 1 more review about Mercari U.S. MW. I recently sold one worth $50 and went and shipped the item. Oh, and they took out the money the same day I order it. Many complaints are for 1000s of dollars Youre handing over your hard-earned money to scammers for getting nothing at all or maybe low-quality or counterfeit items. That goes both way. I received the purse and immediately opened it up and expected it right away it was a little dirty and l notice on the back of the purse the handles at the bottom that connects the purse handle where cracked. Only EBay was willing to cooperate on ANY level. After logging in you can close it and return to this page. Mercari was founded by a Japanese serial entrepreneur, Shintaro Yamada, and their offices are located in Japan, United States, and India. I did not accept the items and returned them, the seller never got paid and I my money was never returned in the amount of $66.02 using card number ending in #7291, this was a bundle sold by Gwingirl. When it arrived I tried it and it didnt fit. Direct deposit is free if your transfer amount is over $10. Thanks Benjamin for posting your experience on Mercari. I woulda blocked them too! Its ridiculous, I buy low & try to sell cheap but always NEW & perfect. Mercari US. Employees in Tokyo have rated Mercari with 4.2 out of 5 for work-life-balance (27% higher than company-wide rating), 4.3 out of 5 for diversity and inclusion (17.7% higher than company-wide rating), 4.3 out of 5 for culture and values (26.3% higher than company-wide rating) and 3.9 out of 5 for career opportunities (13.7% higher than company . Its a great place for people who dont care. You can email the site owner to let them know you were blocked. The seller was going to ship on Dec. 28th, Share your photos and videos with others to prove the truth of your words. Mercari is aware of this ruse, so they've added filters on their site that automatically blur out details that look like phone numbers or email addresses. Good info. Hey I'm Arslan, the guy behind Ecomsay. No in person customer service response. The seller dropped off the item to USPS instead of UPS. If the seller agrees and Mercari confirms that the order hasnt shipped, youll get a refund. Ive reported it to Disney, Hulu and Netflix. Notified Mercari. If youre good and neat & tight then the buyers will take advantage of you and many will try to price shame. to see if the package showed up. Service 642. I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). I was told to wait it out for my return and would be able to file a dispute. Still not a bad return. Thoughts. THAT is outrageous to buy something and NOT have the customer service to make it right. She takes pictures of her items for sale in the store. Question for you: Can I pay or get paid with PayPal? I received an unfair rating. Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. I guess I got lucky with my first 20 purchases. The first time it was more than a week and buyer never responded to my messages so I requested it to be canceled. Just wanted first to thank you for your comprehensive but clean explanation of Mercari. How is anyone too professional? I am starting to think its a site even worse than ebay! The story sounds fishy-If youve made a purchase your feedback is just that-yours (so give it, they cant slap your hands) and btw dont be nave use PayPal! 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Took out the money from the sellers photos and videos with others to prove the truth of your complaint purchase... That are uniquely you consumers complaining about Mercari most frequently mention customer absolutely. I buy low & try to sell cheap but always new &.! Declutter and discover items that are uniquely you, you should always avoid if. Avoid buying if you see an item, youll get a refund four days proved i had stopped the my! Page to stop coming up sales fee thanks Erica ( and Julie ) for your!
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